Carline Dalgleish:
Carline Dalgleish has been employed in the business office management profession since 1970. She began in the Medical Records department of the Army/Air Force Hospital in Nuremberg, Germany and has, over the years, performed accounts receivable and business office management services for physicians, clinics, and hospitals, as well as the Healthcare Financing Administration (now CMS). She has real-time experience in administrative and financial departments, as well as management experience in business office administration, regulatory compliance, information technology and services. In addition, she has created the curriculum for, and instructed, administrative medical billing, diagnostic and procedural coding, accounts receivable, accounts payable educational programs and other allied health, business and professional development courses.
In the early 90's, Ms. Dalgleish moved full-time into curriculum development, teaching and management of business and allied health education programs, with special emphasis on business office administration and management.
Ms. Dalgleish is a Certified Medical Assistant-Administrative, a formerly licensed vocational/practical nurse LVN/LPN), and holds a Bachelor's degree in Business Information Systems, and a Master's Degree in Leadership and Healthcare Administration.
She is a member of AAHAM, AHIMA, PAHCOM, AAMA, AAPC, CCST, AAMT and AMTIE, as well as the National Dean's Scholars List. She currently owns and operates COUGAR-Ed.net, which specializes in curriculum development and delivery of continuing education products, seminars and services.
In addition to her work with Gatlin Education Services, Carline is adjunct faculty at University of Phoenix, and is a contributing author to several allied health textbooks.
April Raines:
April Raines currently teaches in the Administrative Medical Specialist and Medical Billing & Coding Programs. She resides in Albany, Georgia with her husband, Gabriel, and two sons, Justin and Jordan.
April attended Albany State University where she earned a BS in Allied Health Sciences and Healthcare Administration. She later received an MBA in Healthcare Management from American Intercontinental University.
During her role as Business Office Manager at the Phoebe Cancer Center, she received her Certification from the Healthcare Financial Management Association in Patient Accounting. Her professional experience includes management of Patient Access, Medical Records, and Patient Accounting/Business Office functions.
April is a member and Co-Chair of the Georgia Society of Clinical Oncology Administrators’ Association, National Association of Healthcare Executives, and Oncology Nursing Society.
In addition to her service at the Phoebe Cancer Center and Gatlin Education Services, April is also adjunct faculty at University of Phoenix and Anthem College. In her free time, April enjoys reading, shopping, traveling, and spending time with family and friends
LaTrisha Howard has over 10 years experience in the healthcare industry. Ms. Howard has expertise in coding Inpatient, Outpatient, and ER medical records. In addition to Ms. Howard’s experience in coding, she has experience in chart auditing and physician education.
She is currently working as an ER Coder/Auditor for a physician billing and consulting service, and currently holds the CCS and CPC certification, as well as being a member of AHIMA and AAPC.
Lydia S. Stewart, RN, BSN, received her Bachelor of Science Degree in Nursing from McNeese State University in Lake Charles, La. Lydia currently serves as the Revenue Cycle Manager at a large regional medical center in Northeast Louisiana. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision.
Lydia has mentored hundreds of nurses throughout the course of her nursing career. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. She performs revenue cycle fundamental and charging education to department directors and hospital staff. Lydia collaborates with the business office to rectify billing edit issues. She performs managed care reviews for accurate payment. Lydia also serves as an independent chargemaster and reimbursement consultant to area outpatient service centers. Lydia is a member of the Louisiana Medical Auditor Association and HFMA.
Lydia enjoys reading, spending time with family, elderly parents and brilliant Boxers Venus and Pluto. She resides in Monroe, La. with her husband and son.
Marguerite Spence has served as a Health Information Specialist since 1997.
Ms. Spence is currently a corporate compliance auditor at a medical center in New York. Ms. Spence simultaneously operates a consulting company where she hires consultants for professional training of medical staff and offers a workshop regarding guidelines and regulations for documentation and coding. Ms. Spence also teaches CPC prep classes at the City University of New York.
Ms. Spence is a certified professional coder. She is a member of AAPC and AMBA.
Ms. Spence is admired by students, doctors, and administrators for her knowledge, skills, and training methods. She is also the proud mother of a Magna Cum Laude graduate of Morgan State University.
Administrative Medical Specialist with Medical Billing and Coding
GES 102 -- 300 hours
Instructor Bio
Carline Dalgleish:
Carline Dalgleish has been employed in the business office management profession since 1970. She began in the Medical Records department of the Army/Air Force Hospital in Nuremberg, Germany and has, over the years, performed accounts receivable and business office management services for physicians, clinics, and hospitals, as well as the Healthcare Financing Administration (now CMS). She has real-time experience in administrative and financial departments, as well as management experience in business office administration, regulatory compliance, information technology and services. In addition, she has created the curriculum for, and instructed, administrative medical billing, diagnostic and procedural coding, accounts receivable, accounts payable educational programs and other allied health, business and professional development courses.
In the early 90's, Ms. Dalgleish moved full-time into curriculum development, teaching and management of business and allied health education programs, with special emphasis on business office administration and management.
Ms. Dalgleish is a Certified Medical Assistant-Administrative, a formerly licensed vocational/practical nurse LVN/LPN), and holds a Bachelor's degree in Business Information Systems, and a Master's Degree in Leadership and Healthcare Administration.
She is a member of AAHAM, AHIMA, PAHCOM, AAMA, AAPC, CCST, AAMT and AMTIE, as well as the National Dean's Scholars List. She currently owns and operates COUGAR-Ed.net, which specializes in curriculum development and delivery of continuing education products, seminars and services.
In addition to her work with Gatlin Education Services, Carline is adjunct faculty at University of Phoenix, and is a contributing author to several allied health textbooks.
April Raines:
April Raines currently teaches in the Administrative Medical Specialist and Medical Billing & Coding Programs. She resides in Albany, Georgia with her husband, Gabriel, and two sons, Justin and Jordan.
April attended Albany State University where she earned a BS in Allied Health Sciences and Healthcare Administration. She later received an MBA in Healthcare Management from American Intercontinental University.
During her role as Business Office Manager at the Phoebe Cancer Center, she received her Certification from the Healthcare Financial Management Association in Patient Accounting. Her professional experience includes management of Patient Access, Medical Records, and Patient Accounting/Business Office functions.
April is a member and Co-Chair of the Georgia Society of Clinical Oncology Administrators’ Association, National Association of Healthcare Executives, and Oncology Nursing Society.
In addition to her service at the Phoebe Cancer Center and Gatlin Education Services, April is also adjunct faculty at University of Phoenix and Anthem College. In her free time, April enjoys reading, shopping, traveling, and spending time with family and friends
LaTrisha Howard has over 10 years experience in the healthcare industry. Ms. Howard has expertise in coding Inpatient, Outpatient, and ER medical records. In addition to Ms. Howard’s experience in coding, she has experience in chart auditing and physician education.
She is currently working as an ER Coder/Auditor for a physician billing and consulting service, and currently holds the CCS and CPC certification, as well as being a member of AHIMA and AAPC.
Lydia S. Stewart, RN, BSN, received her Bachelor of Science Degree in Nursing from McNeese State University in Lake Charles, La. Lydia currently serves as the Revenue Cycle Manager at a large regional medical center in Northeast Louisiana. Lydia has been a Registered Nurse for 23 years, 15 of those years specializing in Critical Care Nursing and supervision.
Lydia has mentored hundreds of nurses throughout the course of her nursing career. She is responsible for Medical Audits, Charge Capture, and governmental compliance audits and reviews. She performs revenue cycle fundamental and charging education to department directors and hospital staff. Lydia collaborates with the business office to rectify billing edit issues. She performs managed care reviews for accurate payment. Lydia also serves as an independent chargemaster and reimbursement consultant to area outpatient service centers. Lydia is a member of the Louisiana Medical Auditor Association and HFMA.
Lydia enjoys reading, spending time with family, elderly parents and brilliant Boxers Venus and Pluto. She resides in Monroe, La. with her husband and son.
Marguerite Spence has served as a Health Information Specialist since 1997.
Ms. Spence is currently a corporate compliance auditor at a medical center in New York. Ms. Spence simultaneously operates a consulting company where she hires consultants for professional training of medical staff and offers a workshop regarding guidelines and regulations for documentation and coding. Ms. Spence also teaches CPC prep classes at the City University of New York.
Ms. Spence is a certified professional coder. She is a member of AAPC and AMBA.
Ms. Spence is admired by students, doctors, and administrators for her knowledge, skills, and training methods. She is also the proud mother of a Magna Cum Laude graduate of Morgan State University.

































