I. Module One: Mediation and Advanced Dispute Resolution in Context
a. Introduction to the Mediation Process
b. Mediator Roles and Approaches
c. Overview of Roots of Conflict
d. Theories of Conflict

II. Module Two: Conflict Styles
a. Your Personal Style of Conflict
b. The Passive-Assertive-Aggressive Continuum
c. Aggressive Encounters and the Art of Questioning

III. Module Three: Pre-Negotiation and Designing Mediation
a. Management of Initial Contact with Disputants
b. Conflict Analysis and Pre-Planning
c. Preparing Ground Rules and Building Trust and Cooperation

IV. Module Four: Communication Skills for Mediation
a. Assessment of Conflict Communication Skills
b. A Foundation for Nonviolent Communication
c. Good Communicators are Good Listeners
d. Building Rapport

V. Module Five: Beginning the Mediation
a. Mediators Opening Statement
b. Creating a Positive Climate and Defining Issues
c. Setting an Agenda
d. An Overview of Negotiation

VI. Module Six: Mediator Neutrality and Issues of Power, Gender, and Culture
a. Neutrality and Impartiality
b. Impartiality and Counter-Transference
c. Gender and culture in mediation
d. Culture and conflict

VII. Module Seven: The Middle Stage of Mediation
a. Uncovering and Examining Hidden Interests
b. The Use of Caucuses
c. Dealing with Intractability and Impasses
d. Taming the Hard Bargainer

VIII. Module Eight: Mediation Ethics, Final Bargaining and Agreement
a. Generating Options
b. Final Bargaining
c. The agreement: crafting the MOU
d. Ethical Standards


    • Course Overview/Description Course Objectives Course Outline Prerequisites/Audience PC Requirements/Materials Included Instructor Bio FAQs See a Demo
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  • Women's Exercise Training and Wellness

CORE Mediation Certificate

GES 417 -- 60 hours

Course Outline


    I. Module One: Mediation and Advanced Dispute Resolution in Context
    a. Introduction to the Mediation Process
    b. Mediator Roles and Approaches
    c. Overview of Roots of Conflict
    d. Theories of Conflict

    II. Module Two: Conflict Styles
    a. Your Personal Style of Conflict
    b. The Passive-Assertive-Aggressive Continuum
    c. Aggressive Encounters and the Art of Questioning

    III. Module Three: Pre-Negotiation and Designing Mediation
    a. Management of Initial Contact with Disputants
    b. Conflict Analysis and Pre-Planning
    c. Preparing Ground Rules and Building Trust and Cooperation

    IV. Module Four: Communication Skills for Mediation
    a. Assessment of Conflict Communication Skills
    b. A Foundation for Nonviolent Communication
    c. Good Communicators are Good Listeners
    d. Building Rapport

    V. Module Five: Beginning the Mediation
    a. Mediators Opening Statement
    b. Creating a Positive Climate and Defining Issues
    c. Setting an Agenda
    d. An Overview of Negotiation

    VI. Module Six: Mediator Neutrality and Issues of Power, Gender, and Culture
    a. Neutrality and Impartiality
    b. Impartiality and Counter-Transference
    c. Gender and culture in mediation
    d. Culture and conflict

    VII. Module Seven: The Middle Stage of Mediation
    a. Uncovering and Examining Hidden Interests
    b. The Use of Caucuses
    c. Dealing with Intractability and Impasses
    d. Taming the Hard Bargainer

    VIII. Module Eight: Mediation Ethics, Final Bargaining and Agreement
    a. Generating Options
    b. Final Bargaining
    c. The agreement: crafting the MOU
    d. Ethical Standards


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