I. Microsoft Windows XP Professional Administration and Maintenance
A. Windows XP Installation
B. Windows XP Installation Automated
C. Hardware Configuration
D. Disk Management
E. File System Configuration and Management
F. Troubleshooting and Disaster Recovery Desktop Configuration
G. TCP/IP Addressing Configuration and Name Resolution
H. Windows XP Configuration in Microsoft Network
I. Remote User Management
J. Mobile Computer Management
K. System Resource and Performance Monitoring

II. Microsoft Windows Server 2003 Environment Management and Maintenance
A. An Overview of Account and Resource Administration
B. User and Computer Account Management
C. Group Management
D. Resource Access Management
E. Printer Implementation
F. Printer Management
G. Object Access Management
H. Group Policy Implementation
I. Group Policy Management
J. Administrative Templates and Audit Policy Implementation
K. Server Administration Preparation
L. Server Performance Monitoring Preparation
M. Server Performance
N. Device Driver
O. Disk Management
P. Data Storage Management
Q. Disaster Recovery
R. Software Maintenance Using the Software Update Service

III. Microsoft Windows Server 2003 Network Services Management
A. Introducing the TCP/IP Protocol
B. Assigning IP Addresses in a Multiple Subnet
C. Configuring a Client IP Address
D. Configuring a Client for Name Resolution
E. Isolating Common Connectivity Issues
F. Using Routing and Remote Access to Configure Routing
G. Using Dynamic Host configuration Protocol to Allocate IP Addresses
H. Managing and Monitoring Dynamic Host Configuration Protocol (DHCP)
I. Name Resolution
J. Host Name Resolution Using Domain Name System (DNS)
K. Domain Name System (DNS) Management and Monitoring
L. NetBIOS Name Resolution Using Windows Internet Name Service (WINS)
M. Using IPSec and Certificates to Secure Network Traffic
N. Network Access Configuration
O. Network Access Management and Monitoring