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Hospitality and Casino Management

GES 606 -- 200 hours

Course Objectives

Upon successful completion of this program, students will be able to:

• Demonstrate broad-based skills including the application of casino specific management and leadership skills, the ability to apply marketing concepts and define the unique role of Tribal Government Gaming Enterprises within the business and hospitality industry.
• Describe the organizational and human aspects of the quality service in the hospitality industry to include key concepts of ethics, change management, communication, and managing resistance within today’s organizations.
• Demonstrate and understand fundamental accounting and financial management concepts.
• Identify and develop the core concepts of customer service awareness and be able to provide a positive customer service attitude in all casino operations.
• Identify staffing needs within the organizational structure of typical gaming operations.
• Demonstrate a basic understanding of the law, the court system and procedure as they pertain to hospitality and casino concerns.
• Demonstrate the ability to use on-line resources to research and prepare written assignments.




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