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Help Desk Analyst: Tier 1 Support Specialist

GES 208 -- 80 hours

Prerequisites/Audience

Prerequisites
There are no specific prerequisites for this course, although it is recommended that the participant have at least six months experience in the Support Industry.

Target Audience
The Help Desk Analyst: Tier 1 Support Specialist program is designed for support professionals seeking greater understanding of their job, and higher performance proficiencies while doing their job.