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Help Desk Analyst: Tier 1 Support Specialist

GES 208 -- 80 hours

Course Objectives

By completing the Help Desk Analyst: Tier 1 Support Specialist program, students will understand how to:


• Improve support-center productivity.
• Provide exceptional customer support.
• Handle difficult customer situations.
• Implement best practices for problem solving.
• Exhibit assertive confidence while reducing job stress.