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Microsoft Certified Desktop Support Technician (MCDST)

GES 806 -- 200 hours  -- Certification Preparation Program

Course Objectives

Upon successful completion of this course, students should be able to:

• Perform trouble shooting
• Provide helpdesk and technical support
• Provide facilitation and customer service
• Perform hardware and software installation
• Perform configuration and upgrades for Windows XP desktop operating system and the Microsoft Office system to support end users on the desktop
• Be prepared to write the following core exams:
  • 70-271 - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
  • 70-272 - Supporting Users and Troubleshooting Desktop Applications on a Microsoft XP Operating System