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Alternative Dispute Resolution Certificate

GES 407 -- 180 hours

PC Requirements/Materials Included

Students must have access to a computer with internet access and a browser (Explorer and Safari are best.) They must also have software for the creation of word documents that are then submitted to the instructor through the online campus (Microsoft Word is recommended).

The following textbooks are provided with this course:

CORE Mediation Certificate
• Moore, C. (2003). The Mediation Process: Practical Strategies for Resolving Conflict.
• Fischer, R., Ury, W., & Patton, B. (1991). Getting to Yes: Negotiating Agreement Without Giving In.
• Rosenberg, M. (2005). Nonviolent Communication: A Language of Life.

Divorce and Parenting Time Mediation Certificate
• Taylor, A. (2002). The Mediation Handbook of Family Dispute Resolution.
• Haynes, J., & Charlesworth, S. (1996). The Family Mediation Process.

Workplace Mediation Certificate
• Slaikeu, K., & Hasson, R. (1998). Controlling the Cost of Conflict.

Health and Eldercare Mediation Certifcate
• Marcus, L., Dorn, B., Kritek, P., Miller, V., & Wyatt, J. (1999). Renegotiating Healthcare: Resolving Conflict to Build Collaboration.

Construction Mediation Certificate
• Carbonneau, T. (2007). Handbook on Construction Arbitration and ADR.
• Richbell, D. (2008). Construction Mediation.

Arbitration Certificate
• Cooley, J. (2005). The Arbitrators Handbook.
• Bennett, S. (2002). Arbitration: Essential Concepts.
• Goodman, A. (2004). Basic Skills for the New Arbitrator.

Advanced Dispute Mediation Certificate
• Taylor, A. & Lang, M. (2002). The Making of a Mediator.
• Furlong, G. (2005). The Conflict Resolution Toolbox.
• Ries, S. & Murphy, G. (1999). Quality of Life.



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