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Alternative Dispute Resolution Certificate

GES 407 -- 180 hours

Course Objectives

Upon successful completion of the Mediation and Dispute Resolution program, students will:



• Understand the principles and theory of conflict resolution.
• Evaluate their current strengths and challenges in resolving conflict.
• Identify the principles of interest based negotiation and apply to case studies.
• Articulate and apply advanced communication skills such as reframing and nonviolent communication.
• Articulate significance of neutrality and impartiality in mediation.
• Examine and apply the facilitative process of mediation.
• Identify the impacts of cultural, gender, and ethnic differences upon conflict resolution.
• Articulate and apply ethical standards for practice.
• Identify and apply the specific knowledge necessary for advanced mediation practice in specialties such as Workplace Mediation, Health and Eldercare Mediation, Construction and Real Estate Mediation, Divorce and Child Custody Mediation, and Arbitration.
  
  

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